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During your interaction with the Club we may ask you to provide personal information about you. This information may be provided by you directly or it may be recorded as you use the Clubs digital assets. The personal information we collect is used for purposes directly relating to activities or services that we provide.
Personal information is defined under the Privacy Act 1988 to mean information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is reasonably identifiable, from the information or opinion.
The type of information includes (but is not limited to) the following:
When you engage in certain activities, such as entering a contest or promotion, filling out a survey or sending us feedback, we may ask you to provide certain information, which you may withhold or provide at your own discretion. It is optional for you to engage in these activities.
Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory data or any other information we require in order for us to provide our services to you, we may be unable to provide or effectively provide our services to you.
The personal information we collect is used for purposes directly relating to activities or services that we provide, such as:
You have the option of not identifying yourself, or using a pseudonym, when communicating with the Club. However, in many cases, for us to legally provide our services we require you to legally identify yourself. These include but are not limited to:
Generally, individuals can use our digital services without identifying themselves. We may collect device identification information when you use a computer, mobile phone, tablet or other device to access or interact with us through our online resources. This information may include session cookies, information about the type of device you are using, IP address or server location. In some cases, these identifiers may only relate to a device or may be of an aggregated or statistical nature, and will not identify you as the user. In other cases we may associate information about your use of the website and other digital services over time with your personal information (e.g. where on any occasion you have logged in, followed a link sent to you by email or we have otherwise been able to identify you).
We take reasonable steps to protect personal information that we hold about you from unauthorised access, disclosure, loss, misuse or modification. We may retain your personal information in hardcopy or electronic format.
If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by us and on servers controlled by third parties. We use physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss and from unauthorised access, modification and disclosure.
Personal information collected in hardcopy form may be converted to electronic form. Information held in a hardcopy form is generally securely stored with physical security measures to ensure that personal information is protected from misuse, interference and loss and from unauthorised access, modification and disclosure.
The accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
(a) let us know if there are any errors in your personal information; and(b) keep us up-to-date with changes to your personal information (such as your name or address).
You are entitled to have access to any personal information relating to you which we possess, except in some exceptional circumstances provided by law (e.g. secrecy provisions under the Anti Money Laundering and Counter Terrorism Financing Laws). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading. You are required to provide supporting evidence of any change.
If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out at the end of this document.
You will be required to identify yourself before we provide access to your information or correct it.
We take reasonable steps to delete or securely destroy your personal information where it is no longer required. You may request to have your personal information removed from our records or deleted at any time. To do so contact us using the details set out at the end of this document
We may send you direct marketing communications to keep you informed about membership updates, news, events, products or services that the Club provides. Direct marketing may be delivered via email, SMS, social media, post or phone.
If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
Methods of opting-in to receiving such communications include: registering to become a member, purchasing a product or service, or directly providing your personal information when subscribing to receive communications or participating in a promotion or competition.
You have the right to "opt-out" of direct marketing communication at any time. To do so please inform us in person, via phone, email or in writing via the details set out at the end of this document. You can instantaneously "opt-out" of emails by using the unsubscribe link on the footer of an email communication, and SMS by using the opt-out link in the message content.
The Club adheres to the Australian Spam Act 2003. If you receive a communication from us via email or SMS it is because you have consented to do so. We will not spam your email address or mobile number. We do not rent or sell your personal information to third parties.
Do NOT provide credit card information to the Club via email or in writing. The Club cannot be held liable for the unauthorised access, disclosure, loss or misuse of credit card details provided via email or in writing. Such information provided will be securely destroyed.
We do not disclose your personal information to third parties except in the case where we utilise third parties to provide services. We do not sell or rent your personal information to third parties.
We may use and disclose your personal information:
Third parties to whom we may disclose personal information or whom collect information on our behalf may include booking systems, marketing and communications agencies, data analysts, IT service providers and our advisors (including legal and financial advisors). Third party organisations which we use to collect, store or disclose information too are listed below.
In your digital interactions with the Club you may be linked to, asked to provide personal information to, or we may provide personal information on your behalf to; a third party service. In such cases we only connect to such third parties in order to provide essential services or business processes. Third party services may be located overseas, specifically in the United States, United Kingdom and New Zealand.
The Club is not responsible for information on, or the privacy practices of, any third party websites. We recommend that you familiarise yourself with the privacy policies of these parties which can be found on their websites.
Third parties may include, but are not limited to:
From time-to-time we may collect, hold, use and disclose personal information for other purposes. Such use will be explained at the time of collection.
We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.
Hervey Bay Boat Club Inc Address:Buccaneer Drive, Urangan QLD 4655
Post: PO BOX 7020, Hervey Bay QLD 4655
Phone: +61 (7) 4128 9643 Email: email@example.com
A privacy complaint is a complaint made by an individual about an act or practice of a department constituting a breach of our obligations under the Information Privacy Act 2009 In relation to that individual’s personal information.
Privacy complaints should be made no longer than 12 months from the date when the act or practice the complaint is about occurred.
If you wish to lodge a privacy complaint, please:
Mark your complaint as Private and Confidential, and address it to:
Complaints Legal Services Department of Employment,Small Business and Training PO Box 15483 BRISBANE QLD 4002 Email: firstname.lastname@example.org
The department will endeavour to respond to your concerns within 45 business days from the date your complaint is received.
However, in some circumstances, a longer period may be required in order to finalise your complaint. If so you will be contacted with a view to arranging an extension of time.
On completion, you will be advised in writing of the department’s decision, including any remedies that are considered appropriate to resolve the complaint.
The content of this website is provided for general information purposes only. The information on the website is provided on the basis that all persons accessing the site undertake responsibility for assessing the relevance and accuracy of its content.
By using this site you may encounter links to and services provided by third parties. Such third party relationships exist to optimise your online experience with this website and the Hervey Bay Boat Club. The Club cannot be held liable for how your personal information is collected, stored or protected by such third parties. Where possible, we have taken reasonable steps to ensure such third parties are reputable and follow privacy protection best practices. A list of third parties we work with can be found later in this document.